Refund policy

Graceful Discoveries Shop
Last updated: 26 September 2026

Every item in our shop is made to order by our production partners (Printify's print network for apparel and Lulu for books and journals). Because each item is printed especially for you, we handle returns a little differently from a traditional store. This policy applies to physical products bought from shop.graceful-discoveries.com.au. For digital products, courses and coaching, please see our main Refund Policy.

Change of mind

As items are made to order, we are unable to offer refunds or exchanges for change of mind, including where the wrong size or colour was selected. Please check the size guide and product details carefully before ordering.

Damaged, faulty, misprinted or incorrect items

If your item arrives damaged, faulty, misprinted, or is not what you ordered, we'll make it right. Please email us within 30 days of delivery with:

Your order number
A clear photo of the item and the issue (and of the packaging, if it was damaged in transit)

Once we've reviewed your request, we'll arrange a free replacement or a full refund. In most cases you won't need to send the item back.

Lost or undelivered orders

If your order hasn't arrived within 10 business days after the estimated delivery window shown in our Shipping Policy, please contact us. We'll investigate with our production and delivery partners and arrange a replacement or refund where the parcel is confirmed lost.

Orders sent to an incorrect or incomplete address provided at checkout are not eligible for a free replacement or refund.

Cancellations

Orders go into production quickly. If you need to cancel or change your order, please email us as soon as possible. We can only cancel orders that have not yet been sent to print. Once production has started, the order can't be cancelled.

How refunds are processed

Approved refunds are returned to your original payment method, including card, PayPal or Afterpay. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights to a repair, replacement or refund where a product has a major failure, is faulty, or is not as described.